The problem
Dental clinics lose bookings every day to missed calls, hold queues, and after-hours voicemail. Reception staff can't cover 24/7, and every unanswered call is a patient who books with a competitor.
The approach
We built a production AI receptionist on Twilio and real-time WebSockets. The agent answers instantly, holds a natural conversation, collects the caller's name, reason for visit, and essential details, and books the appointment live on the call through custom booking webhooks.
The stack
Twilio voice infrastructure, real-time streaming WebSockets, low-latency speech-to-text and text-to-speech pipelines, and custom booking logic integrated with the clinic calendar.
The result
Every call answered, day and night. Callers never hit voicemail, and appointments land directly in the calendar as structured data. You can call it right now from the live demo module on this site.